Below you will find our Terms and Conditions. These always apply when you use or place an order through our website and contain important information for you as a buyer. Therefore, please read the terms and conditions carefully. We further recommend that you save or print these terms and conditions so that you can read them again at a later time.
Article 1 Definitions
1.1 Organic Food For You: established in Laren (NH) and registered with the Chamber of Commerce under registration number 13635409 trading under the name Organic Food For You (hereafter referred to as Organic).
1.2 Website: the website of Organic, to be found via www.organicfoodforyou.nl and all associated subdomains.
1.3 Customer: the natural person (the consumer), not acting in the exercise of a profession or business, who enters into an agreement with Organic and/or has registered on the website.
1.4 Agreement: any arrangement or agreement between Organic and customer, of which agreement the General Terms and Conditions form an integral part.
1.5 General Terms and Conditions: the present general terms and conditions.
Article 2 Applicability of General Terms and Conditions
2.1 All offers, agreements and deliveries of Organic are subject to the General Terms and Conditions, unless expressly agreed otherwise in writing.
2.2 Should the customer include in his order, confirmation or communication containing acceptance provisions or conditions which deviate from, or do not appear in the General Terms and Conditions, these are only binding for Organic if and insofar as they have been expressly accepted by Organic in writing.
2.3 In case specific product or service conditions are applicable in addition to these General Terms, those conditions are also applicable, but in case of conflicting conditions, the customer can always rely on the applicable provision which is most favorable to him.
Article 3 Prices and information
3.1 All prices mentioned on the website and in other materials provided by Organic are inclusive of VAT and other governmental levies.
3.2 If shipping and/or transaction costs are charged, this will be clearly stated in good time before the conclusion of the agreement. In addition, these costs will be shown separately in the ordering process.
3.3 The content of the website has been compiled with the greatest care. However, Organic cannot guarantee that all information on the website is correct and complete at all times. All prices and other information on the website and in other materials originating from Organic are therefore subject to apparent programming and typing errors.
3.4 Organic cannot be held responsible for (color) deviations due to screen quality.
Article 4 Realization of agreement
4.1 The agreement comes into existence at the moment of acceptance by the customer of Organic's offer by going through the ordering process and meeting the requirements and conditions thereby set by Organic.
4.2 Organic confirms the order by email. As long as this is not done, the customer has the possibility to dissolve the agreement.
4.3 If it appears that the customer has provided incorrect data, Organic is entitled to fulfill its obligation only after the correct data has been received.
4.4 Organic can inform itself within legal frameworks whether customer can fulfill its payment obligations, but also of all facts and factors which are important for a responsible conclusion of the agreement. If on the basis of this investigation Organic has good grounds not to enter into the agreement, it is entitled to refuse an order or request or to attach special conditions, such as prepayment, to the execution, justified.
Article 5 Registration
5.1 To make optimal use of the Website, customer can register via the registration form/ account sign-up option on the Website.
5.2 During the registration process, Customer provides data with which he can log on to the Website after registration. Customer is responsible for choosing a sufficiently reliable password.
5.3 Customer must keep his login details and password strictly confidential. Organic is not liable for misuse of the login data and may always assume that a Customer who registers on the Website is actually that Customer. Everything that happens via Customer's account is the responsibility and risk of the Customer.
5.4 If Customer knows or suspects that its login details have fallen into the hands of unauthorized persons, it should change its password and/or notify Organic as soon as possible so that Organic can take appropriate measures.
Article 6 Execution of Agreement
6.1 As soon as the order has been received by Organic, Organic will send the products as soon as possible with due observance of the provisions in paragraph 3 of this Article.
6.2 Organic is entitled to engage third parties in the execution of the obligations resulting from the Agreement, such as hiring a delivery service.
6.3 In due time before the conclusion of the agreement, the way in which delivery will take place and within which term the products will be delivered will be clearly described on the website.
6.4 If Organic cannot deliver the products within the agreed term, it shall notify the customer. Furthermore, products may not be deliverable due to force majeure situations, weather conditions, seasonal conditions, etc.
6.5 Organic advises the customer to inspect the delivered products and to report any defects found within a reasonable time, preferably in writing or by e-mail. See further the article on warranty and conformity.
6.6 As soon as the products to be delivered have been delivered to the specified address, the risk, where these products are concerned, is transferred to customer. If expressly agreed otherwise, the risk shall pass to customer at an earlier stage. If Customer collects the products from a branch, the risk shall pass upon transfer of the products.
6.7 Specifically for items where there is a certain weight, the product may differ in small quantities from that ordered. This may be the case with fresh products such as fruits and vegetables.
Article 7 Right of withdrawal
7.1 Customer has the right to dissolve the distance contract concluded with Organic free of charge within 14 calendar days after receipt of the product, without giving reasons. The period referred to in paragraph 1 starts on the day after the customer, or a third party previously designated by the customer, who is not the carrier, has received the product.
7.2 The direct costs for the return shipment from customer to Organic shall be borne by customer.
The costs paid by customer for shipping and payment of the product to customer will be refunded to customer upon return of the entire order.
7.3 Within the withdrawal period referred to in paragraph 1, customer will handle the product and packaging with care. Customer will only open the packaging and use the product to the extent necessary to inspect the nature, characteristics and operation of products. The premise here is that this inspection may not go any further than that Customer would be able to do in a physical store.
7.4 Customer is only liable for diminished value of the product resulting from a way of handling the product that goes beyond that permitted in the previous paragraph.
7.5 Customer can dissolve the agreement in accordance with paragraph 1 of the term stated in this article by sending the model withdrawal form (digitally) to Organic, or otherwise unambiguously inform Organic that he renounces the purchase. Organic confirms in case of a digital notification the receipt of that notification. After dissolution, the customer still has 14 calendar days to return the product. It is also possible to return the product directly within the cooling-off period stated in paragraph 1 of this article, provided that the model withdrawal form or other unambiguous declaration for withdrawal is enclosed.
Products may be returned to:
Organic Food For You
1251 BC Laren
7.6 Amounts already paid by the customer (in advance) will be refunded to the customer as soon as possible, but at the latest within 14 calendar days after receipt of the returned articles in the same way as the customer paid for the order.
7.7 Information on whether or not the right of withdrawal is applicable and any desired procedure will be clearly stated on the website in good time before the conclusion of the agreement.
7.8 The right of withdrawal does not apply to:
-Products that can spoil or age quickly
-Products that for reasons of health protection or hygiene are not suitable to be returned and whose seal has been broken after delivery
Article 8 Payment
8.1 Customer pays for the order to Organic according to the payment methods indicated in the order procedure and possibly on the website. Organic is free in its choice of offering payment methods and these may also change from time to time.
Article 9 Guarantee and conformity
9.1 Organic guarantees that the products comply with the agreement, the specifications mentioned in the offer, with the reasonable requirements of reliability and/or usability and the existing legal provisions and/or government regulations on the date of the conclusion of the agreement. If specifically agreed, Organic also guarantees that the product is suitable for other than normal use.
9.2 A guarantee provided by Organic, manufacturer or importer does not affect the legal rights and claims that the customer already has and can invoke on the basis of the agreement.
9.3 If the delivered product does not comply with the agreement, the customer should notify Organic within 14 calendar days after he has discovered the defect.
9.4 If Organic considers the complaint justified, the relevant products will be repaired, replaced or reimbursed after consultation with customer. The maximum compensation is equal to the price paid by customer over the product. This article does not prevent a claim for any compensation.
Article 10 Complaint procedure
10.1 If the customer has a complaint about a product (in accordance with article concerning warranty and conformity) and/or about other aspects of Organic's service, the customer can submit a complaint to Organic by telephone, e-mail or post. See the contact details at the bottom of the Terms and Conditions.
10.2 Organic will respond to the customer's complaint as soon as possible, but in any case within 14 days after receipt of the complaint. If it is not yet possible to give a substantive or definitive response, Organic will confirm within 14 days of the receipt of the complaint and give an indication of the period within which it expects to give a substantive or definitive response to the customer's complaint.
Article 11 Personal data
11.1 Organic processes Customer's personal data in accordance with the privacy statement published on the Website.
Article 12 Final provisions
12.1 Dutch law is applicable to the agreement.
12.2 Insofar as rules of imperative law do not prescribe otherwise, all disputes which may arise as a result of the agreement will be submitted to the competent Dutch court in the district where Organic is located.
12.3 Should a provision in these General Terms and Conditions prove to be void, this will not affect the validity of the entire General Terms and Conditions. Parties will in that case determine (a) new provision(s) to replace it, which will give shape to the intention of the original provision as much as legally possible.
12.4 In these general terms and conditions, "in writing" also means communication by e-mail, provided that the identity of the sender and the integrity of the e-mail has been sufficiently established.
If you have any questions, complaints or comments after reading these Terms and Conditions, please feel free to contact us in writing or by e-mail.
Organic Food For You
1251 BC Laren
Chamber of Commerce 188.8.131.52